Sign In

Read below for a step-by-step guide.

1. Click on the 'MyAccount' link at the top of this page. This will take you to the registration form. You will be asked to provide some basic personal information, set up a user name, password and security question.

2. You will be asked whether you would like to add the housing section, you will need to select this to access your account.

3. An automated email from the housing team will be sent to the personal email address you provided during registration. Follow the steps within the email to activate your account. You will be required to click on the link provided within the email.

4. You will now be able to log in using the user name, password and security question you set up.

Once you have registered and activated your account you will be required to log your housing reference to your account. You can do this by going to 'My Services' once logged into 'MyAccount'.

You will now be able to start managing your rent account at a time that suits you.

If you have any questions when registering, please call the LiveWest Income team on 0300 123 8080 (Option 2).

The personal information collected by LiveWest will be processed so you can register for the online portal to access your rent account. If you register you will be able to look at your statement and transactions, update your contact details and make payments. LiveWest may share your information with the local authority if payments to your account are covered by housing benefit. We may contact you by email or telephone to confirm any changes. We will store your information safely on our systems.